We have about 50 users on outlook 2007 with exchange 2007 . The server crashed and had to be reloaded All the users cannot set outlook out of office , but can through owa. Also the transporter suite fails with error 500. We have the following errors:- Event code: 3008 Event message: A configuration error has occurred. Event time: 03/11/2008 11:47:29 Event time (UTC): 03/11/2008 11:47:29 Event ID: daa186a9d25047e1b2387e5d46f3dd24 Event sequence: 1 Event occurrence: 1 Event detail code: 0 Application information: Application domain: /LM/W3SVC/1/ROOT/EWS-1005-128701864494539809 Trust level: Full Application Virtual Path: /EWS Application Path: C:\Program Files\Microsoft\Exchange Server\ClientAccess\exchweb\EWS\ Machine name: EXCHANGE Process information: Process ID: 7252 Process name: w3wp.exe Account name: NT AUTHORITY\SYSTEM Exception information: Exception type: ConfigurationErrorsException Exception message: Unrecognized configuration section system.web/httpruntime. (C:\Program Files\Microsoft\Exchange Server\ClientAccess\exchweb\EWS\web.config line 683) Request information: Request URL: https://exchange.company.co.uk:443/EWS/Exchange.asmx Request path: /EWS/Exchange.asmx User host address: 10.36.6.11 User: Is authenticated: False Authentication Type: Thread account name: NT AUTHORITY\SYSTEM Thread information: Thread ID: 1 Thread account name: NT AUTHORITY\SYSTEM Is impersonating: False Stack trace: at System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags) We also have the following error:- Event Type: ErrorEvent Source: MSExchange Search IndexerEvent Category: General Event ID: 102Date: 01/11/2008Time: 15:03:31User: N/AComputer: EXCHANGEDescription:Exchange Search Indexer has failed to crawl the mailbox (faeaf154-f840-4726-a5e7-0e0039b1c196) due to an exception (Microsoft.Mapi.MapiExceptionUnknownUser: MapiExceptionUnknownUser: Unable to make connection to the server. (hr=0x80004005, ec=1003)Diagnostic context: Lid: 23065 EcDoConnectEx called [length=183] Lid: 17913 EcDoConnectEx returned [ec=0x3EB][length=56][latency=0] Lid: 19778 Lid: 27970 StoreEc: 0x3EB Lid: 17730 Lid: 25922 StoreEc: 0x3EB at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx) at Microsoft.Mapi.ExRpcConnection.Create(ConnectionCache connectionCache, ExRpcConnectionCreateFlag createFlags, ConnectFlag connectFlags, String serverDn, String userDn, String user, String domain, String password, String httpProxyServerName, Int32 ulConMod, Int32 lcidString, Int32 lcidSort, Int32 cpid, Int32 cReconnectIntervalInMins, Int32 cbRpcBufferSize, Int32 cbAuxBufferSize) at Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId) at Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId) at Microsoft.Exchange.Search.MailboxCache.GetMailbox(ServerMdbAndMailboxGuids guids) at Microsoft.Exchange.Search.RetriableOperations.GetMailboxForUser(ThreadLocalCrawlData crawlData, Guid mailboxGuid, Object unusedSourceParam, Object unusedParam1, Object unusedParam2) at Microsoft.Exchange.Search.RetriableOperations.DoRetriableMapiOperation[SourceType,ReturnType,Parameter1Type,Parameter2Type](ThreadLocalCrawlData crawlData, Guid mailboxGuid, SourceType source, Parameter1Type parameter1, Parameter2Type parameter2, MapiOperationDelegate`4 operationDelegate) at Microsoft.Exchange.Search.Crawler.CrawlUser(Guid mailboxGuidToCrawl, ThreadLocalCrawlData crawlData, Boolean finalRetry)).For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Any help would be great. Thanks

Hi, Please run test-outlookwebservices |fl command in EMS. Then post the information on the forum. Thanks Allen

I get the following error:- Id : 1003Type : InformationMessage : About to test AutoDiscover with the e-mail address Rob.Cole@Quartzele c.com. Id : 1006Type : InformationMessage : Contacted AutoDiscover at https://exchange.company.co.uk/Autodiscover /Autodiscover.xml. WARNING: An unexpected error has occurred and a Watson dump is being generated:Client found response content type of 'text/html; charset=utf-8', but expected'text/xml'.The request failed with the error message:--<html> <head> <title>Runtime Error</title> <style> body {font-family:"Verdana";font-weight:normal;font-size:.7em;color:black;} p {font-family:"Verdana";font-weight:normal;color:black;margin-top:-5px} b {font-family:"Verdana";font-weight:bold;color:black;margin-top:-5px} H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red} H2 {font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon } pre {font-family:"Lucida Console";font-size: .9em} .marker {font-weight: bold; color: black;text-decoration: none;} .version {color: gray;} .error {margin-bottom: 10px;} .expandable { text-decoration:underline; font-weight:bold; color:navy;cursor:hand; } </style> </head> <body bgcolor="white"> <span><H1>Server Error in '/EWS' Application.<hr width=100% size=1color=silver></H1> <h2> <i>Runtime Error</i> </h2></span> <font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif"> <b> Description: </b>An application error occurred on the server.The current custom error settings for this application prevent the details ofthe application error from being viewed remotely (for security reasons). Itcould, however, be viewed by browsers running on the local server machine. <br><br> <b>Details:</b> To enable the details of this specific errormessage to be viewable on remote machines, please create a <customErrors> tagwithin a "web.config" configuration file located in the root directory of thecurrent web application. This <customErrors> tag should then have its "mode"attribute set to "Off".<br><br> <table width=100% bgcolor="#ffffcc"> <tr> <td> <code><pre> <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web></configuration></pre></code> </td> </tr> </table> <br> <b>Notes:</b> The current error page you are seeing can be replacedby a custom error page by modifying the "defaultRedirect" attribute of theapplication's <customErrors> configuration tag to point to a custom error pageURL.<br><br> <table width=100% bgcolor="#ffffcc"> <tr> <td> <code><pre> <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web></configuration></pre></code> </td> </tr> </table> <br> </body></html> --.Test-OutlookWebServices : Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.The request failed with the error message:--<html> <head> <title>Runtime Error</title> <style> body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;} p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px} b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px} H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red} H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon } pre {font-family:"Lucida Console";font-size: .9em} .marker {font-weight: bold; color: black;text-decoration: none;} .version {color: gray;} .error {margin-bottom: 10px;} .expandable { text-decoration:underline; font-weight:bold; color:navy;cursor:hand; } </style> </head> <body bgcolor="white"> <span><H1>Server Error in '/EWS' Application.<hr width=100% size=1color=silver></H1> <h2> <i>Runtime Error</i> </h2></span> <font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif "> <b> Description: </b>An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. <br><br> <b>Details:</b> To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag withina "web.config" configuration file located in the root directory of the currentweb application. This <customErrors> tag should then have its "mode" attributeset to "Off".<br><br> <table width=100% bgcolor="#ffffcc"> <tr> <td> <code><pre><!-- Web.Config Configuration File --><configuration> <system.web> <customErrors mode="Off"/> </system.web></configuration></pre></code> </td> </tr> </table> <br> <b>Notes:</b> The current error page you are seeing can be replacedby a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.<br><br> <table width=100% bgcolor="#ffffcc"> <tr> <td> <code><pre><!-- Web.Config Configuration File --><configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web></configuration></pre></code> </td> </tr> </table> <br> </body></html>--.At line:1 char:24+ test-outlookwebservices <<<< -Identity coler |fl Cheers, Rob

Hi, I suspect the Autodiscover and EWS virtual directory were corrupted. Now please remove Autodiscover and EWS virtual directory and recreate them, then check this issue. The steps you can refer to the below outline: Remove-AutodiscoverVirtualDirectory -Identity cas-servername\Autodiscover (Default Web Site) Then recreate it: New-AutodiscoverVirtualDirectory -WebsiteName "Default Web Site" -WindowsAuthentication $true -BasicAuthentication $true Remove-webservicesvirtualdirectory Identity cas-servername\EWS (Default Web Site) Recreate it: New-webservicesvirtualdirectory WebsiteName Default Web Site WindowsAuthentication $true After that, please check this issue. Thanks Allen